Optimum support – maximum benefit
Continuous innovation and increasing demands on application and system availability are two of the characteristics of any modern IT environment.
Our proactive service support makes sure that your ICON International installation functions reliably and efficiently and that your applications are optimized for best possible performance at all times.
We assign our support specialists to individual customers because this allows them to become familiar with their customers' specific IT environments. Thanks to our many years' experience of customer support and our in-depth knowledge of our product portfolio, we answer queries quickly and efficiently.
The manager of our service department will visit you once or twice a year to find out about your requirements at first-hand and to make sure you are satisfied with icon. We believe in talking directly to our customers to make sure that our own plans and product development ideas are in line with your plans and ideas. We will also keep you up to date with our latest innovations and developments.
- Proactive after-sales support for your ICON International installation by an experienced support team
- Monitoring, reviewing and evaluation of all incoming customer inquiries
- Rapid, interactive rectifying of reported faults
- Support for software release migrations as well as for smaller projects
- Implementation of acceptance tests for releases from the development department