Individual and efficient correspondence sent via the customer's preferred communication channel is becoming an essential source of competitive advantage
Companies whose business processes rely on document creation and processing have to focus on two key issues nowadays: standardizing the document creation processes and reducing the number of systems involved. Those who are successful in optimizing their document processes can expect not only to achieve large savings but also to improve the quality of their correspondence.
Nevertheless, some obstacles still remain. Integrating document creation into existing business processes and IT environments and providing support for all popular communication channels are anything but trivial. A company typically uses different applications for creating, editing and sending correspondence, none of which is capable of preparing content for the various communication channels without a great deal of difficulty. Moreover, greater efficiency is only really achieved when all types of document creation are supported by a single system.
Document creation - individually or in batches?
Business documents are always generated within business processes, which then determine which leading systems should supply the data and which communication channels should be used to issue the documents once they have been created.
DOPiX is one of the very few solutions on the market to support all types of document creation – interactive, process-integrated or in batches – independent of hardware, operating system, data format and communication channel.
For the customized creation of business correspondence, DOPiX includes a powerful, flexible and individually configurable WYSIWYG editor. Depending on their assigned role, users can concentrate fully on producing the text without having to worry about formatting, outputting or delivering the documents.